Contact and Legal

Contact

Grins Academy is operated by Grins Language Services Ltd. A UK regestered company no: 12379861

5 Ducketts Wharf

South Street

Bishops Stortford

CM23 3AR

UK

www.grinsacademy.com

Terms & Conditions

Last Updated:  Sep 02, 2026

Welcome to Grins Academy (https://www.grinsacademy.com/). By accessing or using our website, purchasing our courses, or enrolling in our training programs, you agree to be bound by these Terms & Conditions. Please read them carefully before making a transaction.

 1. General Business Information

Grins Academy is operated by [Grins Language Services Ltd.]  The company, registered in the UK under registration number 12379861.

https://www.grinsacademy.com/

Contact Email: support@grinsacademy.com

 2. Eligibility & Account Responsibilities

You must be at least 18 years old or the age of legal majority in your jurisdiction to purchase services from th appliction website.

You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

 3. Pricing, Payments, & Currency

 Pricing & Currency:  All course fees are displayed on our website and at checkout in  GBP (£) . Prices include applicable sales taxes unless otherwise noted.

 Payment Processing:  Payments are processed securely via third-party PCI-DSS compliant payment gateways (including credit cards, debit cards, and electronic payment solutions). Grins Academy does not directly store or hold full credit card numbers on its servers.

 Billing Accuracy:  You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.

4. Intellectual Property Rights

All educational materials, video lessons, slides, downloadable guides, quizzes, branding, and graphics available on Grins Academy are the sole intellectual property of the Company or its licensors.

You are granted a limited, personal, non-transferable, non-exclusive license to view the materials for your individual personal and educational use.

You may  not  record, copy, reproduce, distribute, resell, or share your login credentials or course content with third parties without prior written consent from Grins Academy.

 5. Disclaimer of Warranties & Educational Scope

Educational Purpose:  The courses provided by Grins Academy are intended strictly for educational and instructional purposes. Completing a course does not guarantee employment, academic credit, or professional licensing unless explicitly specified.

  Service Availability:  While we strive to maintain 99.9% uptime, we do not guarantee uninterrupted access to the site due to planned maintenance or unforeseen server downtime.

6. Limitation of Liability

To the maximum extent permitted by law, Grins Academy and its officers, directors, and employees shall not be liable for any indirect, incidental, or consequential damages resulting from your use of, or inability to use, our website or educational materials.

  7. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England & Wales, without regard to its conflict of law principles.

  8. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will take effect immediately upon posting to the website. Continued use of the website after updates constitutes acceptance of the modified terms.

  9. Contact Information

For questions or legal inquiries regarding these Terms:

Contact Email: support@grinsacademy.com

Refund & Cancellation Policy

Last Updated:  Sep 02, 2026

At Grins Academy, we strive to provide high-quality educational courses and training programs. This Refund and Cancellation Policy outlines the terms under which refunds, cancellations, and course access changes are processed for purchases made via the application website.

1. Digital Course & Content Access

Because our digital educational materials, online courses, and downloadable content are accessible at the start of course.

14-Day Money-Back Guarantee (Unconsumed Content):

  You are eligible for a 100% full refund within 14 calendar days of purchase **provided that** you have completed less than 20% of the course content (measured by lesson completions or download logs) and have not downloaded certification materials.

Non-Refundable Circumstances:

  Refund requests will be denied if:

•    More than 14 calendar days have elapsed since the date of purchase.

•   You have completed more than 20% of the course modules or downloaded downloadable resources.

2. How to Request a Refund

To initiate a refund request:

1. Send an email to [support@grinsacademy.com] with the subject line: `"Refund Request - [Your full name in romaji]"`.

2. Include your full name, order email address, date of purchase, and the specific reason for your request.

Refunds are processed to the original payment method used during checkout within **5 to 10 business days** following approval.

3. Contact Us

For questions regarding cancellations or refunds, please contact us:

Email: support@grinsacademy.com

5 Ducketts Wharf

South Street

Bishops Stortford

CM23 3AR

UK

Privacy Policy

**Last Updated:2 Sep 2026

At Grins Academy, operated by Grins Language Services Ltd. , we respect your privacy and are committed to protecting the personal data of our students, website visitors, and platform users. 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.grinsacademy.com/ (the "Site") or enroll in our online courses, workshops, and educational programs. 

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Important Contact Information & Data Controller

For the purpose of the General Data Protection Regulation (GDPR) and applicable data protection laws, Grins Language Services Ltd. is the Data Controller responsible for your personal data.

 Full Legal Name: Grins Language Services Ltd.

 Website: https://www.grinsacademy.com/

 Privacy Officer / Contact Email: support@grinsacademy.com

 Phone Number:+44 1279 813088

 Physical Business Address: 5 Ducketts Wharf, South Street, Bishops Stortford. CM23 3AR, UK

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us when you register for an account, enroll in a course, subscribe to our newsletter, request support, or process a payment.

#A. Information You Provide Directly to Us:

 Identity & Contact Data: First name, last name, email address, phone number, physical mailing address, and user credentials (Gmail address).

 Payment & Transaction Data: Billing address, invoice details, and course purchase history. Note: Credit card numbers, expiration dates, and CVVs are directly processed by our PCI-DSS compliant payment processors (e.g., Wise, Stripe). Grins Academy does not store full credit card information on its servers.

 Educational & Student Profile Data: Course enrollment records, attendance logs, quiz/test completions, assignments, feedback, and certificates issued.

#B. Information Collected Automatically:

 Technical & Usage Data: IP address, browser type, operating system, pages viewed, access times, referring website addresses, and platform engagement logs (e.g., video watch times, download activities).

 Cookies & Tracking Technologies: We use functional and analytical cookies to maintain logged-in states, remember user preferences, and analyze site performance. (See Section 7 below).

3. Legal Basis and Purpose for Processing Data (GDPR Compliance)

Under the European Union and UK GDPR, we only process your personal data when we have a valid legal basis to do so:

4. How We Share & Disclose Your Information

We do not sell, rent, or trade your personal data to third parties for monetary consideration. We share your information only with trusted third-party service providers who assist us in operating our academy:

1. Payment Processors: Wise, Stripe, PayPal, or bank merchant gateways to securely collect fees.

2. Learning & Communication Infrastructure: Video conferencing platforms (e.g., Zoom), email delivery services, and website analytics providers (e.g., Google Analytics).

3. Legal & Regulatory Obligations: If required by law, subpoena, or government authority to comply with legal processes or protect the rights and safety of our users.

All third-party service providers are bound by strict contractual data processing agreements (DPAs) ensuring they handle your data in accordance with applicable laws.

5. International Data Transfers

As an online academy providing training globally, your personal data may be stored, processed, or transferred to servers outside your country of residence, including the United States, the United Kingdom, or the European Economic Area (EEA).

When transferring data outside the EEA or UK, we rely on standard contractual clauses (SCCs) approved by the European Commission, UK International Data Transfer Agreements (IDTAs), or adequacy decisions to ensure an equivalent level of protection.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

 Maintaining active student accounts and issuing course certifications.

 Satisfying legal, tax, or accounting requirements (e.g., transaction history is retained for up to 7 years in accordance with tax laws).

When your personal data is no longer required, it will be securely deleted or anonymized.

7. Your Data Protection Rights

Depending on your jurisdiction (such as the EU, UK, or various US states), you hold specific privacy rights regarding your personal data:

 Right to Access: Request a copy of the personal data we hold about you.

 Right to Rectification: Request correction of inaccurate or incomplete data.

 Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations.

 Right to Restrict or Object to Processing: Object to or restrict our processing of your personal data (e.g., opting out of marketing).

 Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [support@grinsacademy.com]. We will respond within 30 days.

8. Notice for California Residents (CCPA/CPRA Compliance)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional specific rights:

 Right to Know: You may request details about the categories of personal information collected, the business purpose for collection, and the specific third parties with whom it is shared over the past 12 months.

 Right to Opt-Out of Sale or Sharing: Grins Academy does not sell or share your personal information for cross-context behavioral advertising.

 Right to Non-Discrimination: We will never discriminate or charge different fees if you choose to exercise your privacy rights under California law.

California residents may submit requests by emailing [support@grinsacademy.com].

9. Cookies and Tracking Technologies

Our Site uses cookies to enhance your navigation experience and collect usage metrics. 

 Strictly Necessary Cookies: Required for core website navigation, account logging, and checkout functionalities.

 Analytics & Performance Cookies: Help us understand student usage patterns to improve course delivery.

You can manage or disable non-essential cookies via your web browser settings or through our cookie consent banner upon visiting our site.

10. Children's Privacy

Our services are directed at individuals aged 18 and older (or those with explicit parental/guardian consent). We do not knowingly collect personal information from children under the age of 13 (or under 16 in the EEA/UK). If you believe a child has provided us with personal information without parental consent, please contact us immediately to have it deleted.

11. Security Measures

We implement appropriate technical and organizational security measures (including SSL/TLS encryption for all transactions, access controls, and secure server environments) to protect your personal data against unauthorized access, loss, or alteration.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal obligations or operational practices. The "Last Updated" date at the top of this page indicates when the latest revision took effect.

13. How to Contact Us or Lodge a Complaint

If you have questions, concerns, or complaints regarding this Privacy Policy or our handling of your data:

 Email: support@grinsacademy.com

 Phone Number:+44 1279 813088

 Address: 5 Ducketts Wharf, South Street, Bishops Stortford. CM23 3AR, UK

(If you reside in the European Union or the UK, you also have the right to lodge a complaint with your local Data Protection Authority, such as the UK Information Commissioner's Office (ICO) or your local EU authority).